Shipping policy

Shipping Policy

At Velartum, we aim to make the delivery of your furniture and lighting as straightforward as possible. We provide tracking information so you can follow your order’s journey to your doorstep.

Order Processing

Please allow 3–7 business days for your order to be processed and prepared for dispatch after it has been received.

Processing time is separate from shipping time. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

International Standard Shipping

Our estimated delivery time for international standard shipping is 15–30 business days after dispatch, depending on your destination.

Delivery times are estimates and are not guaranteed. Customs clearance, local carrier schedules, public holidays, and other circumstances beyond our control may affect when your order arrives. Sundays and public holidays are not included in the estimated delivery timeframe.

Tracking Your Order

Once your order ships, we will email you a tracking number and instructions for checking its progress.

Tracking information may take some time to appear after dispatch. If your tracking details are unavailable or have not updated, please contact the shipping carrier or reach out to our team through our Contact Us page for assistance.

Delivery & Signature Requirements

Depending on the value of your order and the shipping service used, a signature may be required upon delivery.

Please ensure that your delivery address and contact details are accurate when placing your order. If you would like to request signature confirmation or discuss a specific delivery requirement, please contact us before dispatch so we can check the available options.

Delayed or Missing Packages

International customs procedures vary by destination and can occasionally cause delays. If your shipment appears delayed, please check its tracking status and contact the carrier for the latest information.

If your tracking shows that your package has been delivered but you have not received it, please contact the carrier to request a delivery investigation. You can also contact our team so we can help you review the shipment details and determine the next steps.

Contact Us

For questions about shipping, tracking, or delivery arrangements, please visit our Contact Us page and include your order number so we can assist you.