Refund policy

Returns & Refund Policy

At Velartum, we want you to feel comfortable with your purchase. If you need to request a return or exchange, please review the conditions below and contact our team for assistance.

Returns & Exchanges

Our return policy lasts 15 days from the date of purchase. If more than 15 days have passed since your purchase, we are unable to offer a refund or exchange.

To qualify for a return, your item must be unused and in the same condition as when you received it. All original components, accessories, hardware, and other accompanying items must be included.

Please return your item in its original packaging. If the original packaging is no longer available, use a suitable replacement box with adequate cushioning and protective materials. Furniture surfaces, woven details, lighting shades, and fragile components should be carefully secured to prevent damage during transit.

To begin a return, please contact us through our Contact Us page and provide your order number and receipt or proof of purchase.

Return addresses may vary depending on the product. The correct address will be provided in your return instructions or on your return label. Please do not send your purchase directly to the manufacturer.

Promotional & Sale Items

Purchases made during promotional sales are final and cannot be returned or refunded unless the item has a manufacturing defect.

If you believe your item is defective, please contact our team with your order details, a description of the issue, and clear photographs so we can review your request.

Refunds

Once your returned item has been received and inspected, we will email you to confirm its arrival and notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 3 days and credited to your original payment method. Please allow additional time for your bank or payment provider to post the refund to your account.

Late or Missing Refunds

If your refund has not appeared, first check your bank account again. Then contact your credit card company or payment provider, as there may be a delay before the refund is officially posted.

Next, contact your bank to check its processing time. If you have completed these steps and still have not received your refund, please reach out through our Contact Us page.

Return Shipping

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

If you arrange and pay for return shipping yourself, you will pay the carrier directly. If we provide a prepaid return label, its cost will be deducted from your refund.

Please ensure your item is securely packaged before shipping. Delivery times for approved exchanges may vary depending on your location and the shipping service used.